Supercharging a good CX requires fresh thinking, and we were lucky to have Chloe Hobbs join our Gen Z Shadowboard to share her passion for Psychology and Information Systems.
During her internship, Chloe was in her final year at the University of Auckland, working toward a BCom BSc. Evidently action-oriented, Chloe’s skill for Solutions Architecture & AI is underpinned by a focus on Inclusion & Human Impact.
Notably, Chloe Hobbs won the Good CX Case Competition and proved a key liaison for peer-to-peer learning opportunities. As Event Lead for our Waka Leadership Innovation Lab, Chloe developed her stakeholder management skills, including partnerships such as the one with Fergs Kayaks, mentor engagements and intern recruitment. Read more about Chloe’s perspectives on the power of connection.
While with Good CX, Chloe was assigned to Remarkable Mindset, developing Insight and Persona work and shaping propositions around customer Unmet Need.
One to watch, Chloe is Co-Founder of Start-up Dolce Vita Weddings with Emma Ma.
The pub is still open. It just isn’t the same pub. And your AI project has the same problem.
The Crossing Model: what is actually holding your customer experience up?
The Heffalump in your boardroom: Winnie the Pooh psychology and the workplace nervous system
Global brand adaptation: what to do when you cannot afford to be wrong
